ePatrol
Monitoring · Deep dive

Paperless issues. Really solved.

From field detection to job closure: every non-conformity is tracked, assigned and resolved with photo evidence.

NUOVA#21597

Porta REI Nr 53B

ostacolata da sedie

14:32 · 45.4587, 9.1961
Pad. Granelli · Piano 2 · Corridoio Est
Oggi, 14:32
Operatore: Mario Rossi
Assegnata automaticamente
al manutentore antincendio
Email inviata
Mario è stato avvisato
The workflow

A kanban you'll never lose a check to

Every issue follows a clear flow: new, assigned, in progress, solved. Each phase carries photos, notes and the responsible operator.

  • Auto-created from the patrol when a check fails
  • Smart routing to the right maintainer
  • Before and after photos
  • Full history of every state with date and author
Monitoraggio · KanbanLIVE
Nuova2
Porta REI #53B
Pad. Granelli · P2
3 min
Estintore #12
Pad. Bosisio · PT
18 min
Assegnata1
Idrante #23
Pad. Monteggia · P1
42 min
In lavoro1
Segnaletica C1
Pad. Mangiagalli · PT
2h
Risolta2
Pulsante antinc. #7
Pad. Ponti · P-1
ieri
Porta REI #204
Pad. Monteggia · P-2
ieri
Porta REI #53B
Pad. Granelli
The 4 phases

From detection to final verification

Every issue flows through four states visible to all roles involved.

01

New

The operator flags an anomaly during the patrol. The app creates the issue with photo, GPS location, description and zone.

02

Assigned

The system applies routing rules and notifies the right maintainer via email. The contractor supervises.

03

In progress

The maintainer accepts, documents the intervention with photos and notes, tracks resolution time.

04

Solved

When the job closes, the issue is resolved. The end customer gets a notification and can verify the work.

Impact

No more issues lost in a drawer

< 3 min
Average time to open an issue
100%
Jobs with closing photos
24/7
Issue status visibility
0
Emails lost between operators

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