Question 1

Does ePatrol integrate with ERP systems?

Accepted Answer

We have documented REST APIs to integrate attendance, billing and reports with SAP, Zucchetti, Odoo and other ERPs. Custom integrations can be quoted.

Question 2

Can I receive reports by email?

Accepted Answer

Yes. Periodic reports (patrols, attendance, NCs, maintenance) can be scheduled for automatic daily, weekly or monthly delivery.

Question 3

How does billing work?

Accepted Answer

The fee is monthly: (active sites × site price) + (active users × user price). A site or user registered enters billing from the next month; archived is billed until the end of the same month.

Question 4

Are there setup fees?

Accepted Answer

It depends: for standard activations there are no fixed fees. For custom integrations or on-site training we prepare a dedicated quote.

Question 5

Can I archive a site to save?

Accepted Answer

Yes. An archived site is no longer billed from the next month. Historical data remains accessible and you can reactivate at any time.

Question 6

What is ePatrol?

Accepted Answer

ePatrol is an integrated platform to manage security patrols via NFC tags, issue monitoring, operator attendance, safety documents and maintenance. It's designed for hospitals, companies and critical infrastructures.

Question 7

Which modules are included?

Accepted Answer

The license always includes all modules: NFC patrols, issue monitoring, attendance, maintainers, documents, reports, Mobile app for iPhone and Android, billing.

Question 8

Does the app work offline?

Accepted Answer

Yes. NFC scans, issues and attendance are saved locally and synced as soon as the connection is back. No data is lost.

Question 9

Which NFC tags are supported?

Accepted Answer

Any NDEF-compliant NFC tag (NTAG213/215/216, MIFARE Ultralight, etc.). Tags are registered with unique UID and associated with a specific zone.

Question 10

Where is data stored?

Accepted Answer

On servers located in the European Union, in ISO 27001 certified data centers. Each customer has its own isolated logical tenant.

Question 11

Is ePatrol GDPR-compliant?

Accepted Answer

Yes. We only process data necessary for service delivery, provide data processor appointment and DPIA on request.

Question 12

How are accounts protected?

Accepted Answer

Bcrypt passwords, signed JWT sessions, login rate limiting, mandatory HTTPS. Optional 2FA is available for admin accounts.

Question 13

Are reports legally valid?

Accepted Answer

Reports include timestamp, tag UID, GPS coordinates and ePatrol digital signature. They are suitable as internal documentation and for audits. For qualified legal value external qualified digital signature is required.

Question 14

What support is included?

Accepted Answer

Email support with response within 24 working hours. For enterprise contracts we provide dedicated SLA with extended availability.

Question 15

Do you provide operator training?

Accepted Answer

Yes. We deliver online sessions for admins and supervisors and, on request, on-site training for field operators.

Question 16

Is it possible to import data from other systems?

Accepted Answer

Yes. We support CSV/Excel import of areas, zones, checkpoints and users. For complex migrations from other tools we agree a dedicated plan.

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