The material for your technical proposal.

Delivery of the service is controlled objectively and continuously. Every point to be guarded has an NFC tag: the operator reads it with the phone and the system automatically records the time, the position and the identity of the person. The control room sees in real time the patrols carried out, those in progress and those running late, and who is on duty at each site. Patrols can be tied to a time window: a patrol carried out outside its window or with missing points raises an immediate alert to the control room, which acts without waiting for the end-of-month check. The client has its own access and can verify on its own, at any time, what has been declared.

All activity is reported with documents produced directly by the system, with no manual transcription: patrols carried out with the detail of points read and points missed, attendance with the hours actually worked, issues with status and closing times. Reports are available by day, week, month or any chosen period, in PDF and CSV format, and can be sent automatically by email to the contacts named by the client. Every figure can be traced back to the original record made on site.

An operator who finds a fault reports it from the phone with a description, a photograph and the exact point where it is. The report reaches the control room at once, which assigns it to the competent maintenance worker; the worker receives a dedicated link, documents the intervention and declares it complete. The operator confirms on site that the problem is solved. Each report keeps its own history, from opening to closure, and feeds a summary index of the site's safety status, which takes into account open faults and how long they have been open.

Shifts are planned in the platform and communicated to each operator in the app, with reminders at the start and end of the shift. The operator records the start and end of duty from the phone, on site. The control room is alerted if a shift is not taken up and can arrange a replacement. For each operator the qualifications held are recorded with their expiry dates: the system flags in advance those due for renewal, so that the site is always staffed by people who meet the requirements.

The system is designed for places where network coverage is absent or patchy, such as basements, warehouses and plant rooms. The app keeps recording readings, attendance and reports with no connection and sends them automatically as soon as the signal is available again, keeping the real time of each operation. The handover from one shift to the next takes place through a digital service log, where notes and urgent matters are written down: no information depends on an individual's memory.

Access to the platform is personal and limited to what the role requires: for each contract it is decided what each profile can see and change. One company's data is never visible to another. Access to the console can be protected with two-step verification, and communications between app, console and server are encrypted. Operations carried out are tracked in a log. Personal data is processed on the principle of minimisation: notices are accepted by role with evidence kept, personal documents are visible only to the administrator, and at the end of the relationship data can be permanently deleted.

Compared with traditional systems based on paper registers or dedicated readers, the proposed solution requires no additional devices: the phones issued to staff are enough. The client obtains, at no cost, a restricted access for direct control of the service, receipt of alerts and consultation of reports. Also available are team patrols, in which several operators contribute to the same round and each is recorded as the author of the points checked, and a documented interface to connect service data to the client's management systems.